Refund policy

Returning items

Returns and exchanges are always possible if we are notified within 14 days after you have received your order and as long as the packaging and seal isn’t broken/open. After notifying us, you have an additional 14 additional days to ship the package back to us. Returning the package will be at your own costs and must be shipped back to us with a track and trace code. The package must be returned in its original state including all packing accessories, products and samples. It is your responsibility to keep the track and trace receipt until the package is received at our end. Please ensure you notify us about your desire to return your order by using our contact form.

Gift cards can't be returned or refunded. Items purchased with a gift card can be exchanged in respect to above mentioned conditions.

Please make sure to state your name & order number in the message. 

The full refund of your order will be processed in 5 to 10 working days after we have received the package in good state including all sealed products and samples.